Shared Service Contact Centre
The continued popularity of the shared services contact centre model reflects the genuine, significant value it can create for companies. Whether enabling an organisation to consolidate functions like accounts payable and payroll or to establish common processes and systems, it simultaneously increases productivity and lowers costs through improved processes and reduced personnel overheads.
Benefits of a shared service contact centre:
- Improve efficiency and reduce costs
Create economies of scale and scope by consolidating departments and citizen access points.
- Boost productivity
Aggregate services and adopt streamlined, best practice business processes and systems.
Sibize’s unique approach
Sibize understands the commitment of public sector organisations to constantly improving the quality and efficiency of the services they deliver. That is why Sibize ensures it remains up-to-date with developments in world-class front and back office processes and technologies, enabling it to advise public sector organisations on the best approaches to adopt and to be able to integrate those into existing infrastructures.
Sibize’s reputation for positive teamwork and proven ability to collaborate transparently with other organisations is reflected in its growing stature within the Southern African multi-sourcing and shared services sector.
Features of shared service contact centre
Creating ‘contact nerve centres’ by integrating front and back office processes and technologies to efficiently handle enquiries relating to:
- Service delivery
- Customer service
- Technology support
- Finance — accounts payable, rejections, payroll
- Procurement — vendor database registration and management, supplier enquiries
- Human Resources — job applications, employment terminations and employment registration
Contact Sibize and find out how public sector organisations like yours have increased productivity and lowered costs through integrated front and back office processes and technologies.
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