Seat-On-Demand Facility

How best to handle the spikes in demand experienced throughout the year?

Whether caused by special campaigns, such as the Economic Road show, or seasonal peaks like matriculants booking their driving tests, public sector contact centres all face the challenge of how best to cater for these increases in demand.

Does the organisation opt to go through the disruptive and involved process of recruiting and training additional temporary staff for short-term contracts? Or is it better to simply take a chance and hope that existing resources are not overextended enough to impact the quality of the service provided during the spike?

This is the kind of challenge that Sibize’s Seat-On-Demand service can solve.

Seat-On-Demand enables you to draw on our pool of dedicated, experienced agents to meet your short-term needs. Quick to implement and able to flexibly size up and down as required, Seat-On-Demand ensures that you can provide the same quality of service and level of accessibility expected by citizens throughout periods of high demand.

Between 3 and 100 seats can be made immediately available, depending on existing demand levels within our delivery centres.

Benefits of Seat-On-Demand

• No large upfront capital outlay for equipment and additional resources required.
• Time is not wasted setting up facilities for campaign contact centres.
• Customer service delivery expectations maintained.
• Can be implemented at short notice.
• On-site managers available to oversee temporary campaigns.
• Choose required functionality — from a basic inbound call centre to a multi-contact centre.
• Scale up and down easily, according to need.
• Trained staff can be supplied or seats can be filled with staff on-hand.
• Implement flexible contact centre strategies.

Why should you choose Sibize’s Seat-On-Demand service?

Our understanding of public sector requirements, combined with our expertise in state-of-the-art technology and best-practice operations will ensure that your short-term contact centre is perfectly aligned with your organisation’s strategic requirements and seamlessly matches your normal contact centre service delivery standards.

Our industry-leading, proven methods of staff development also ensure that the seats are immediately filled with talented and dedicated agents who are overseen by a team of qualified programme managers.

Isn’t it time your organisation solved the spikes in demand experienced by its contact centre throughout the year without having to compromise the quality of the service delivered?

Contact Sibize and find out how public sector organisations like yours have benefited from its Seat-On-Demand service.